At Hongwei (Ganzhou) E-commerce Co., Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase from https://mldyrzyh.shop, we are here to help.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible for a return, items must be:

    • Unused and in the same condition as received

    • In the original packaging

    • Accompanied by proof of purchase (order number, receipt, or invoice)

  • Certain products (such as personalized or clearance items) may not be eligible for return.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • If approved, the refund will be issued to your original payment method within 7–14 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need to exchange an item for the same product, please contact us before sending it back.

4. Shipping Your Return

  • You are responsible for paying the shipping costs for returning your item, unless the return is due to our error.

  • We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards

  • Clearance or final-sale items

  • Personalized or custom-made products

6. How to Start a Return

To initiate a return or exchange, please contact us at:

📧 Email: [email protected]
Please include your order number and a brief explanation of the reason for the return. Our customer service team will provide you with detailed return instructions.

7. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us:

Hongwei (Ganzhou) E-commerce Co., Ltd.
📍 Address: A1403#-2, Commercial Building A, CAI Zhi Plaza (Ganzhou Book City), No. 18, Xingguo Road, Zhanggong District, Ganzhou City, Jiangxi Province, 341400, China
📧 Email: [email protected]
🌐 Website: https://mldyrzyh.shop